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Customer Solutions Specialist

TCC, LLC, based in Hunt Valley, MD is a dynamic contact center focused on providing superior customer service support and building strategic partnerhsips with our clients.  Our clients are world-wide, ever changing and evolving, and always introducing new products and ideas to the markeplace.  TCC takes pride in our ability to embrace change and readily adapt to meet the needs of our clients.

TCC, LLC is a people company, our passion and dedication to the growth and success of our employees can be seen in each one of our actions and initiatives.  Through training and coaching our specialists are equipped to ensure every customer is greeted with a smile and has an overall stellar experience.

Our Customer Solutions Specialist are the face of our clients to their customers. We seek to hire friendly, enthusiastic individuals who are UBER passionate about delivering the best customer experience.

Successful candidates must be highly motivated, be willing to take initiative, have a positive attitude and exhibit a strong work ethic. Reliable attendance, performance, and adherence to policies is an essential requirement.

Responsbilities

  • Manage and service existing customer relationships
  • Follow company established procedures to solve customer inquiries with a focus on first call resolution and quality assurance
  • Provide expertise and support in all realms of the sales process including offering appropriate products and services
  • Inform customers of promotions and new or upgraded products
  • Explain product options and related charges clearly and concisely
  • Maintain quality scores and call center metrics

Must Have’s

  • 1-2 years of customer service experience
  • Excellent written communication skills
  • Strong verbal communication skills including diction, grammar and tone
  • Ability to effectively navigate multiple CRM systems
  • Demonstrates initiative and the ability to work independently
  • Ability to ask probing questions and correctly identify customer needs
  • Thrive in a fast-paced work environment
  • Upbeat, consultative demeanor, combined with a high energy level

We offer a comprehensive benefits package, free parking, and walking distance from the light rail.

Apply now
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Customer Solutions Specialist

  • Date updated:
    March 31, 2020 2:26 pm