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Employee Relations Specialist

TCC, LLC., located in Hunt Valley, MD is a dynamic contact center focused on providing superior customer service support and building strategic partnerships with our clients.  We take pride in our ability to embrace change and readily adapt to meet the needs of our clients.

We are in search of a hands-on, self-motivated Employee Relations Specialist to join the team and lead all Employee Relations focused developments and actions.  The Employee Relations Specialist is responsible for operating at both a strategic and operational level.

Responsibilities

  • Creating and implementing HR policies and procedures that pertain to employee relations
  • Maintaining and potentially updating any current policies and procedures in relation to employee relations
  • Working with the management team to ensure policies and procedures are followed in line with the Employee Handbook
  • Updating employee files and ensuring they maintained in accordance with the law
  • Handling employee disciplinary grievance process
  • Onboarding new employees
  • Conducting stay and exit interviews
  • Conducting management and professional development training
  • Coaching and providing appropriate support and guidance to management team regarding employee issue
  • Reporting on and analyzing trends within stay and exit interviews
  • Presenting employee trends and recommendations to the TCC executive team

Qualifications

  • 3+ years of Human Resources experience
  • BA/BS in Human Resources OR equivalent work experience in the HR field
  • HR certification (PHR, SHRM-CP) or track is preferred
  • Proven understanding of employment law and best practices
  • Experience with enterprise HR systems (HRIS) required
    • ADP Workforce Now (nice to have)
  • Ability and drive to work autonomously and add value to the organization through HR
  • Excellent verbal and written communication skills
  • Ability to work discreetly with confidential information
  • Self-motivated with the ability to manage multiple tasks, projects, and competing priorities

Core Competencies

  • Confidentiality and discretion
  • Analysis and problem solving
  • Customer Service
  • Planning/time management
  • Communication
  • People management
  • Interpersonal skills
  • Technical aptitude

 

Interested individuals, please submit your resume via the link provided. 

Apply now
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Employee Relations Specialist

  • Date updated:
    December 01, 2020 6:48 pm

TCC Maryland

Address:
TCC, LLC
335 Clubhouse Road
Hunt Valley, MD 21031


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