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Customer Ambassador

CUSTOMER AMBASSADOR

Do you want your opinion to matter? Imagine yourself in one-on-one meetings with our clients and executives, where your voice is heard and your feedback counts.

The Contact Center (TCC, LLC) provides a boutique and customizable suite of services to ensure we approach every client, every project, and every day with heart and hustle.

Join our diverse community of fun loving and hardworking people.

Essential Requirements

  • 1-2 years’ prior customer service and/or inbound sales experience
  • Strong verbal and written communications skills
  • Ability to maintain composure and professionalism when under pressure
  • Must have computer skills
  • Ability to learn from others and work in a team-based environment
  • Handle all calls with confidence, professionalism, and enthusiasm while maintaining compliance guidelines
  • Ability to explain services or products benefits to customers

 

Here’s What it Takes to Succeed

  • Self-motivated and upbeat, combined with a positive high energy level
  • Knowing every call is an opportunity for both you and the customer
  • Commitment to making our customers feel valued
  • Having an enthusiastic and welcoming demeanor to make any customer feel comfortable
  • Present our clients and brand with professionalism and integrity consistently
  • Reliable and always willing to exceed expectations

 

Salary & Benefits

  • Starting hourly rate of $15.50 an hour
  • Opportunities for monthly and quarterly sales and retention incentive (bonus) pay
  • Performance-Based Merit Increases
  • Medical, Prescription Drug, Vision and Dental Insurance
  • 401(K) Retirement Program w/Company Match
  • Life Insurance
  • Employee Assistance Program
  • Commuter Program
  • 6 weeks of paid training
    • Systems and Procedures
    • Products/Services
    • Sales and customer retention techniques

 

Your Role

  • Join a team focused on supporting the customers of one of our premier investment research clients
  • Be an ambassador of our clients’ business by cultivating lasting customer relationships
  • Become a subject matter expect – don’t worry, we will train you
  • Resolving our customers queries with empathy and patience
  • Help our business continue to evolve – be fearless and ask questions
  • Uses procedures and knowledgebase reference materials to assist in answering customer inquiries
  • Recommend products and services that benefit the customer as well as increase sales for our clients

 

Shift Schedule: Monday through Friday – 11:30am – 8:00pm ET*

*First two weeks of training, shift is Monday through Friday – 10:00am – 6:30pm ET

 

Our Commitment to You

  • Relaxed work environment with an open-door policy
  • Partner in your professional development, celebrate in your success
  • Leadership based on humility and respect
Apply now
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Customer Ambassador

  • Date updated:
    August 08, 2022 3:57 pm

TCC Maryland

Address:
TCC, LLC
335 Clubhouse Road
Hunt Valley, MD 21031


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