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The Program Owner “owns” the pivotal role of developing and managing strategic client partnerships and the management of onsite supervisors ensuring SLA’s and KPI’s are met. The successful candidate would be our clients’ subject matter expert on customer services and promote established ideas and business solutions to support our clients. The Program Owner will be […]
February 26, 2020 2:27 pm
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TCC, LLC, based in Hunt Valley, MD is a dynamic contact center focused on providing superior customer service support and building strategic partnerhsips with our clients. Our clients are world-wide, ever changing and evolving, and always introducing new products and ideas to the markeplace. TCC takes pride in our ability to embrace change and readily […]
February 26, 2020 2:26 pm
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The primary function of a TCC Operational Support Specialist (OSS) is to provide operational support for all Customer Solution Specialist (CSS) on the call center production floor. The OSS will communicate directly with specialists to ensure business objectives are met. Most importantly, the OSS will make sure teams are functioning at optimal levels. Work Schedule: […]
February 26, 2020 2:25 pm