What We Do
TCC, LLC, headquartered in Baltimore, MD, is a dynamic, omni channel contact center dedicated to providing consultative customer service and sales support by building strategic partnerships with our clients.
We opened our doors in June 2012, and today have more than 90 customer solutions specialists equipped to handle all your customer service needs.
- Inbound & Outbound Calls
- Concierge Services
- Email Response
- Click-to-chat Services on Multiple Platforms
- Quality Assurance Services
- Training Development & Implementation
- IT & Telecommunications Services
- Advisory & Consulting Services
Together with our partner, Emerald Contact Centre in Ireland, we are able to provide multilingual programs to support international clients’ needs.
Through daily interactions with our clients, we provide the feedback they need to realize the experience they desire for their customers. We take time to discuss their customer’s opinions and feedback. Our specialists host frequent focus groups with clients to answer their questions, support them, and design and execute solutions to remain competitive.
Our clients are worldwide, ever-changing, and always introducing new products and ideas to the marketplace.
At TCC, we take great pride in our ability to embrace change and readily adapt to meet the needs of our clients.
We train our specialists to listen to our clients’ customers, and work with them on resolving their questions the first time, every time.