*** This position is located in Ireland, at our sister site, Emerald Contact Centre and working hours are Monday to Friday 8am to 4pm GMT. If interested, please send CVs to hrirelandecc@emeraldcontactcentre.ie or click here to apply directly.  This position is not located in the United States, and does not offer relocation assistance. ***

Description

Do you want your opinion to matter? Imagine yourself in one-on-one meetings with our clients and executives where your voice is heard and your feedback counts.

Emerald Contact Centre provides a boutique and customizable suite of services to ensure we approach every client, every project, and every day with heart and hustle. Join our diverse community of fun loving and hardworking people.

Essential Requirements

• Fluent German and English in both written and oral skills
• 1-2 years’ prior customer service experience
• Leaving Certificate (or equivalent)
• Strong verbal communications skills

 Here’s What it Takes to Succeed

• Self-motivated, upbeat, combined with a high energy level
• Knowing every call is an opportunity for both the customer and them
• Commitment to making our customers feel valued

Salary & Benefits

• €13 per hour starting
• Remote Working / Hybrid Working
• Annual reviews & performance increases
• 3% pension scheme
• Life Cover
• EAP (Employee Assistance Programme) through VHI
• Free onsite car parking,
• Reward incentives
• Bike to Work Scheme

For this role, our hours are Monday to Friday 8am to 4pm GMT

Your role

• Be an ambassador of our clients’ business by cultivating lasting customer relationships
• Become a subject matter expect – do not worry, we will train you
• Resolving our customers’ queries with empathy and patience
• Help our business continue to evolve. Be fearless and ask questions.

Our Commitment to you

• Relaxed environment with an open-door policy
• Partners in your development, celebrates your success
• Progression opportunities – high % internal promotions
• Leadership based on humility & respect

Qualifications

Skills Required

• Expert Level German Language
• Intermediate Customer Service

Behaviors Preferred

• Dedicated: Devoted to task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations Preferred

• Self-Starter: Inspired to perform without outside help.